So IF the wizard was a remnant from the trialware, why wouldn't Lenovo's uninstaller remove it properly? I've seen the reports of the same symptoms from Dell machines. That the next re-install of Office seems to run successfully. I did confirm that after again uninstalling the activated Office, again checking for a 'Get Office' icon to uninstall, and then running the online Microsoft automated uninstaller at I'd rather know what specifically needs correction. is calling the 'let's get started' wizard, and how can THAT be fixed in an otherwise good installation?Įven a regular Control Panel uninstall of the trialware seemed insufficient, if I had to guess. If you have feedback for TechNet Support, real question is, what Registry key, process, service, file, etc.

Mark the reply as an answer if you find it is helpful. On these new ThinkPad machines, we can also perform a clean boot to determine whether background programs are interfering with Office activation:īy the way, please also make sure you run the Office applications as administrator, check if the problem will occur then.

This usually doesn’t take longer than 20 minutes with a regular hard disk and takes much shorter when you have a fast SSD drive.

Behind the prompt type: sfc /scannow (note the space in the command).

If you don’t see this, instead choose: Windows PowerShell (Admin).

Right click on the Start button of Windows and choose: Command Prompt (Admin).

On these legacy Windows 10 machines, do they have the exactly same version of Windows 10 as the new ThinkPad? The issue could be related to Windows 10 on the new machines, please run “sfc /scannow” from an elevated Command Prompt and reboot yourĬomputer afterwards, which helps repair the System files: Based on the description, I understand the dialog pops every time an Office program is started on Windows 10 Pro, but the issue doesn't occur to the legacy Windows 10 machines.

Microsoft office 2016 support phone